Shipping & Returns Policy
We offer a Delivery Without Signature process. As such, we have implemented a no- signature delivery policy where all packages will be left in a safe place at your shipping address.
In the unlikely event that your package cannot be left in a safe place, it will be taken to the local post office/collection centre for your convenience. We understand that delays in delivery can be frustrating, but rest assured that we are doing everything we can to ensure timely delivery of your order. We have also changed our shipping dates from the pharmacy to Mondays, Tuesdays, and Wednesdays to ensure all parcels reach their destination within a reasonable timeframe.
Please note that our courier delivery times are approximately 2-5 business days depending on your location, as well as the current situation. We appreciate your patience and understanding during this challenging time.
To keep you in the loop through the entire process, we provide you with a tracking code once your parcel has been placed for delivery. You will receive emails regarding the status of your order at the email address you entered during checkout, and tracking information is typically emailed within 24 hours after your order ships.
Please also note that various orders may require specific storage requirements and will be packaged accordingly to ensure the safety and efficacy of your medication. Once you receive your package, it is important that you store it according to the instructions provided in the package as soon as possible. Please note that MUSCLE PEPTIDES AUSTRALIA is not responsible should your product break, be stored incorrectly, or not used within the expiry date.
In the unlikely event that your order is split into multiple packages, you will receive each package with a separate tracking number. If you receive all your packages and are still missing items, please contact customer service who will be happy to assist you.
Unfortunately, we are unable to ship orders to PO boxes at this stage, so please provide an alternative address for your order.
Thank you for your understanding and consideration towards our delivery partners during this challenging time. If you have any questions or concerns, please do not hesitate to contact us