Refund & Returns Policy

At MUSCLE PEPTIDES AUSTRALIA Clinic, we provide compounded medications in compliance with Australian health regulations. As per these regulations, once our products have left the compounding pharmacy, they are no longer considered to be in saleable condition, even if they are unopened. Due to safety reasons and the nature of our business, we are unable to offer refunds or exchanges for any products that have been dispatched from our compounding pharmacy.

If you need to cancel your order, please contact us please email us at info@musclepeptidesaustralia.com.au. We will make every effort to action your request as soon as possible. However, if the order has already been compounded or dispatched by the pharmacy, it cannot be cancelled.

In the unlikely event that your order is incorrect, faulty, or missing an item, please email our team at info@musclepeptidesaustralia.com.au as soon as possible. Please provide your name, contact number, order number, and a detailed description of what has occurred, including a photo if applicable. Our priority is to rectify any issues as soon as possible.

According to Australian Consumer Law, all risk of loss or damage to goods passes to the consumer once the package has been dispatched. When goods are in transit, the responsibility falls on the courier company. We will always ensure that your goods are packed securely and dispatched undamaged. In the rare event that your order is damaged or lost in transit, please email us directly at info@musclepeptidesaustralia.com.au. We will support you with the appropriate documents required to substantiate your claim. However, MUSCLE PEPTIDES AUSTRALIA Clinic will not be responsible for issuing a refund or covering any loss or damage, and it is important that you lodge your relevant complaint to the courier company as soon as possible for investigation.

MUSCLE PEPTIDES AUSTRALIA and our medical team have the right to refuse to prescribe to any client. This could be for any reason deemed by the prescribing physician, including any contraindication with other medication or if they deem it unsafe for any reason. In cases where the physician decides against prescribing, you will receive a 100% refund on that medication, and you may also be eligible for a full refund of your entire order. If you are ever refused service, our support team will assist you in finding an alternative solution.

We do not tolerate hostile or abusive behavior towards our staff members. If a client is deemed to have committed harassment in any way, we reserve the right to cancel the order and/or issue a refund and pursue appropriate legal action.

To purchase products from MUSCLE PEPTIDES AUSTRALIA Clinic, you must first register and complete our confidential medical questionnaire to become a client. You must be over 18, the owner of a valid debit or credit card, be the purchaser of the goods, and have a valid prescription from one of our registered physicians, which we will provide upon approval of the order. Once the product has been delivered to your address, you are responsible for these goods. MUSCLE PEPTIDES AUSTRALIA Clinic is not responsible should your product break, be stored incorrectly, or not used within the expiry date.

By registering an account as a client with MUSCLE PEPTIDES AUSTRALIA Clinic, you agree to provide the most truthful and up-to-date information. Falsifying your identity or any personal information on your account is considered fraud and can result in legal action.

Please note that product availability and prices on our site are subject to change without notice. We reserve the right to adjust prices or availability at any time.

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